Frequently Asked Questions

Everything you need to know about your Aroma Magic experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.

Are your products cruelty-free and natural?

Yes, all Aroma Magic products are 100% cruelty-free and formulated without parabens, alcohol, or harsh chemicals. we prioritize earth-derived ingredients for a holistic wellness experience.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours for a full replacement or refund.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer gift wrapping services?

Yes, we offer premium eco-friendly gift wrapping and the option to include a personalized message at checkout for a small additional fee.